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Once your order has been submitted successfully, the order goes almost immediately to processing for the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, you can return or exchange your item(s) once your package arrives.
Order processing times vary but typically, it takes 1-2 business days to process an order before it is shipped. This is subject to change due to holidays, warehouse volume or other factors. You will receive a confirmation email with tracking details once your order has been dispatched.
Once an order has left our warehouse we are not responsible for lost or stolen packages.
Shipping times vary depending on your location and the shipping method selected. Typically, orders are processed within 1-2 business days. This is subject to change due to holidays, warehouse volume or other factors.
Next Day Air or 2-Day Air Orders will usually ship the following business day. Once an order has left our warehouse we are not responsible for lost or stolen packages. You will receive a tracking number once your order has shipped.
Our return policy allows returns within 30 days of purchase, as long as the item is unused and in its original packaging. Some exclusions may apply.
To initiate a return please email hello@colab-collective.com and include your:
Name
Order Number
Product(s) To Return
Next, you’ll be emailed a shipping label to send your product(s) back to us. Once received, a refund will be initiated to your original payment method or replacement product(s) will be sent. If you would like to exchange for a different item please place a new order.
Please visit our Return Policy page for full details.
We recommend checking our size chart for detailed measurements and fit guidance. If you’re unsure, feel free to reach out for assistance.
We offer a variety of sizing options, ranging from [XS to XL] (or custom sizes depending on the product). Please check our size chart for exact measurements and guidance on finding the best fit.
Garment Care
Wash your garments in cold or cool water to preserve the fabric and color. Turn items inside out before washing to reduce fading and wear. Avoid overloading the machine. Giving your clothes some space helps prevent friction and keeps them looking their best. Always follow the care label for specific instructions.
Not every wear needs a wash. Frequent washing can wear down fibers and cause colors to fade more quickly. Try airing your garments out between wears. Sunlight and fresh air can naturally refresh them. For minor marks, spot-clean the item instead of washing it thoroughly.
Air drying is best. Heat from tumble dryers can shrink natural fibers and weaken elastics. Hang or lay garments flat in a shaded area to dry. It helps maintain the shape and prevents sun fading.
No. Our garments don’t require dry cleaning, and traditional dry-cleaning chemicals can be harsh on both the environment and the fabric. Stick to gentle machine or hand washing for longer-lasting wear.
Separate lights, darks, and colors before washing. Use a gentle detergent and avoid bleach or strong stain removers. Washing in cool water and turning garments inside out will help preserve color vibrancy over time.